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Account Director

At MedThink SciCom (, we operate from the mind-set that we are all in this together. We strive to make every interaction with client and colleagues a positive and rewarding experience. We challenge, push, and innovate because excellence is always our goal. If you have the desire to provide a fresh perspective and help us always deliver high-quality work with refreshing results, then we want you on our team!

An Account Director is responsible for providing overall direction for the account team and drives business within the team to meet or exceed the forecasted client business while providing direct-line management to all personnel within a designated client service team.

Our Uniqueness and Expectations of Future MedTHINKERS

Take Ownership

Help Colleagues Do Their Best

Infuse Optimism And Fun

Nurture Innovation

Keep An Open Mind

Exceed Expectations

Respect Others

Position Requirements


  • Bachelor degree (minimum), preferably in the health sciences, marketing or communications field; advanced degree or allied health degree a plus (PharmD, BSN, PhD, MS)


  • 10 - 15 years of pharmaceutical and/or medcom agency experience
  • Extensive experience estimating costs and developing budgets
  • Prior supervisory experience and the ability to motivate others to attain goals
  • Demonstrated leadership skills, both within the agency and with clients


Position Responsibilities

Demonstrates behavior expected of a professional member of the organization, including but not limited to:

Client management

  • Ensures that the resources of the agency, department by department, are deployed with continued maximum effectiveness in line with the client’s best interest
  • Contributes to the development of strategic communication (publication, advocacy development, and medical communication) plans
  • Frequently meets with client (in person or via phone) regarding projects and client direction
  • Guides, advises, assists, and stimulates team in developing and presenting new proposals to their clients, including incorporation of digital technologies
  • Oversees budgeting process
  • Collaborates with DAS to prepare annual client fee budget and to ensure budgets are updated as necessary
  • Responsible for income and profitability of account
  • Controls costs, such as account handling expenses, write-offs, and other concessions, in account services
  • Identifies opportunities with clients to expand agency business within and across departments



Scientific and design output

  • Reviews and approves client/brand backgrounder prior to project kickoff meeting
  • Reviews and approves briefing document and all content created
  • Ultimately responsible for ensuring that creative and scientific output is on strategy, on message, and clearly exceeds the client’s expectations

Project management

  • Identifies areas of potential weakness within the agency and works with team directors to find solutions 
  • Ensures team is following agency processes 
  • Works with other team directors and DAS to ensure a consistent approach across all teams

Organic growth/Agency Management

  • As time permits, actively identifies and follows up on organic growth and new business leads
  • Provides AS/SAE with research direction 
  • Develops proposals
  • Approves pre and post mailings
  • Provides DAS with recommendations to improve the agency or better customize services to meet client’s needs

Personnel management

  • Manages, develops, and trains account team members and is instrumental in maintaining staffing efficiencies and high quality output.

Talent and Knack

The candidate should possess the following knowledge, skills, and abilities:

  • In-depth knowledge of pharmaceutical and agency industry
  • Thorough understanding of communications planning and branding
  • Understanding of the science behind the disease and product in order to contribute, understand client direction, and provide good direction to scientific services team at MedThink SciCom
  • Comprehensive understanding of client strategic business plans
  • Superior oral and written communications skills
  • Excellent meeting facilitation skills
  • Excellent presentation, organizational, and interpersonal skills
  • Ability to establish meaningful, long-term relationships with clients
  • Ability to guide and direct others and to develop and execute marketing/communications strategies
  • Strong analytical and  problem solving skills
  • Ability to monitor competitor and industry developments
  • Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and Internet research
  • Significant experience with and knowledge of digital projects
  • General working knowledge of and ability to provide direction on publication management platforms such as Datavision
  • Ability to motivate others and provide clear direction
  • Good financial awareness and an ability to manage profitable accounts and increase business within existing accounts
  • Ability to manage project allocation efficiently within the team
  • Ability to deal with personnel issues with tact, discretion, and authority
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